Samsung’s new “repair mode” hides our personal data and photos when sending the mobile for repair

Sending the mobile for repair means leaving all our personal data, photos and videos, in unknown hands, unless we first delete all your data, which is not optimal. As an alternative, Samsung has announced a repair mode soon to Galaxy S21 from Korea and hopefully later to other models and regions.

Samsung Repair Mode can be activated by the user at any time to protect the privacy of the mobile while it is being repaired. When activated, personal data such as photos, messages, accounts are hidden from the eyes of others or applications other than those preinstalled on the system.

A private way to fix

Unfortunately, we periodically find news of leak of personal information when taking the mobile in for repair, as the technical services must have the mobile unlocked in order to be able to check what is working correctly and what is not. The only alternative to repair mobile safely is to delete all your data, which is certainly not optimal.

Samsung lets you repair the mobile yourself: this is its new program with iFixit

Samsung has now announced a middle way: repair mode, which seems to have been loosely inspired by Android’s safe mode. While Safe Mode helps you diagnose errors yourself by disabling installed apps, Repair Mode is used to protect your privacy when sending the mobile for repair.

repair mode

For the time being, this mode is going to be rolled out to the Samsung Galaxy S21 in Korea, although it would make sense if it would end up being implemented worldwide later. It activates from the settings battery menu and is basically a press of a button. The only option we have before doing this is to choose if before we want to create a record for technical service or not.

After activating it, the mobile restarts and it is not possible to access personal data such as photos, messages, accounts or third-party apps. To exit repair mode, use the biometrics of the mobile and the mobile restarts again, remaining as it was. Downloads and configuration changes made while the phone is in repair mode are not retained.

Through | AndroidPolice

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